Shipping policy

Where we ship

My Dabba ships anywhere in Canada. We don't currently ship internationally.

Who delivers your parcel

We ship by Canada Post (Expedited Parcel or Xpresspost, depending on the speed you select at checkout). Parcels are delivered to the shipping address you provide. If your address has a secure entry, the carrier may leave the parcel with your building or at a nearby postal outlet, following their standard practice.

Processing time

Every dabba is assembled and styled by hand. Orders are typically packed and dispatched within 2-3 business days. Custom Build Your Own boxes may take an extra day or two, as we confirm your selections with you first.

Delivery time

Once dispatched, delivery usually takes 2-8 business days depending on your province. Remote and northern addresses can take longer. Delivery estimates come from the carrier and aren't guaranteed.

If we can't ship your order within 30 days of the date we promised, you may cancel it for a full refund, as provided under provincial consumer protection law.

Shipping costs

Orders over $75 ship free. Below that, shipping is calculated at checkout based on your address and chosen speed. The price you see at checkout is the price you pay - we don't add fees later.

Tracking

You'll receive a confirmation email with tracking as soon as your parcel ships. If you haven't received tracking within 4 business days of ordering, email mydabba.ca@gmail.com.

Lost, delayed, or damaged parcels

If your parcel is significantly delayed or arrives damaged, contact us with your order number and photos where relevant, and we'll work with the carrier to resolve it.

Incorrect addresses

Please double-check your shipping address at checkout. We're not able to reroute a parcel once it's dispatched, and re-shipping costs for undeliverable parcels are the customer's responsibility.