Refund policy

Returns

We want you to love your dabba. If something isn't right, you may request a return within 14 days of delivery.

To be eligible, items must be unused and undamaged, in their original packaging including the gift box and ribbon, and complete with all pieces from the box.

How to start a return

Email mydabba.ca@gmail.com within 14 days of delivery with your order number and the reason for the return. We'll reply with instructions. Please don't send anything back before contacting us, as returns received without prior approval can't be processed.

Return shipping

Return shipping is paid by the customer. We recommend a tracked service, as we can't refund a parcel that doesn't reach us.

Refunds

Once your return arrives and passes inspection, we'll refund your original payment method within 5-7 business days. Original shipping charges are non-refundable.

Damaged, faulty, or incorrect items

If your dabba arrives damaged or we've sent the wrong item, email us within 14 days of delivery with a photo. We'll cover return shipping and send a replacement or full refund, whichever you prefer.

What we can't accept

Build Your Own Dabba and any custom or personalized box, as these are assembled to your specification. Items showing signs of wear or use, as worn hair accessories can't be resold for hygiene reasons. Anything returned after the 14-day window.

Your legal rights

Nothing in this policy limits your rights under Canadian consumer protection law, including the Consumer Protection Act of your province. If an item is not as described or not fit for its purpose, you have remedies regardless of this policy.